By confirming your ORDER, You as a Customer/User agree to pay and the value of the delivery service together with the amount due for the ordered products.

Before finalizing your ORDER, you need to mark that you are familiar with and agree to the Terms of Use of the e-commerce site www.lilastylehouse.com. This also means that you agree to pay the amount due, which includes the value of the ordered products and the value of the courier delivery. Without this consent, it is impossible to finalize ORDER and consequently make a payment.

Accepting the obligation to pay the due amount for the ORDER on your behalf as a Customer/User means that:

  • In the case of cash payments, you are obliged to pay the courier delivering the shipment of the ordered products an amount that includes the value of your ORDER and the value of the service for its delivery, according to the prices and delivery terms specified in the General Terms and Conditions.
  • When paying by bank transfer with a payment order you are obliged to pay by bank transfer the value of the ordered products and the value of the service for their delivery.
  • For credit/debit card payments, you are required to indicate that you are aware of and agree to pay the amount due for your ORDER, which includes the value of the service for its delivery along with the value of the ordered products. Without this agreement being flagged, it will not be possible to make a payment through your credit/debit card.

Handling of ORDERS is only possible if bank and/or debit card payments include the entire value of the ordered products and the full value of the delivery service. When paying partial amounts, as well as only the value of the ordered products or just the cost of delivery, www.lilastylehouse.com as a trader reserves the right to refuse the execution of the ORDER. In this case, we are obliged to return the amount deposited to the account of the ordering party within 7 (seven) days of its entry into our account by deducting the bank charges and fees incurred upon acceptance of the payment and refunding the partial amount.

Indicating false or incorrect shipping address data and/or telephone number of the contact person and accepting the shipment when delivered by the courier service cancels the responsibility of www.lilastylehouse.com for the execution of the ORDER.

The Customer/User declares that by specifying the delivery address for the shipment containing his ORDER, he agrees to receive it from a third person at the same address. The receipt of the delivery can be done by a third person. A third person is deemed to be the person who does not own the Purchase Order, but accepts the ordered products at the delivery address specified by the Customer/User and identifies himself/herself with his/her three names as a consignee together with the signature of the documents accompanying the shipment. In the case of cash payment, the third person undertakes, together with acceptance of the ordered products, to pay their cost and the cost of their delivery.

1. Deliveries within Bulgaria

Shipments of ordered products where the delivery address provided by the Client/User is located within the territory of the Republic of Bulgaria are carried out via courier companies selected by the merchant www.lilastylehouse.com, namely BoxNow and Speedy, in accordance with the delivery and payment method chosen by the Client/User.

Deliveries to P.O. boxes are not possible.

1.1. Order Confirmation

After receiving the ORDER, the merchant www.lilastylehouse.com contacts the Client/User by phone in order to confirm the placed order, clarify the delivery method, the selected courier, and other details related to the execution of the order.

The shipment of the order is carried out only after successful telephone confirmation by the Client/User.

If the Client/User cannot be reached at the provided phone number within two (2) business days, the merchant reserves the right to cancel the order, and the Client/User will be notified by email.

1.2. Delivery via BoxNow

When the BoxNow delivery option is selected, shipments are delivered to a locker machine chosen by the Client/User.

For deliveries via BoxNow:

  • delivery is always free of charge for the Client/User;

  • delivery costs are fully covered by the merchant www.lilastylehouse.com;

  • delivery is made without the option of inspection;

  • prepayment is mandatory – via bank transfer or payment by credit/debit card.

The BoxNow delivery option is not available when payment by cash on delivery is selected.

1.3. Delivery via Speedy

When the Speedy delivery option is selected, shipments are delivered to an address specified by the Client/User or to a Speedy office/locker.

For deliveries via Speedy, the Client/User may choose one of the following payment methods:

  • bank transfer;

  • payment by credit/debit card;

  • cash on delivery.

All shipments sent via Speedy include the “inspection” option.

Delivery costs via Speedy are entirely borne by the Client/User, except in cases where the total value of the order exceeds EUR 150 (one hundred and fifty euros).

For orders with a total value exceeding EUR 150, delivery via Speedy is fully covered by the merchant www.lilastylehouse.com and is free of charge for the Client/User.

1.4. Delivery Timeframes

Deliveries are standard (economy). Shipments are delivered within up to two (2) business days from the date they are handed over to the respective courier.

For remote locations with a service schedule, the delivery timeframe is extended until the courier’s scheduled service day, with a maximum delivery period of four (4) business days, calculated from the completion of ORDER processing.

Deliveries are not carried out on weekends or official public holidays.

1.5. Notification and Tracking

After processing, the shipment containing the ordered products is handed over to the respective courier, and the Client/User receives an email notification containing information about the date of dispatch, the waybill number or tracking code, as well as the amount due upon delivery, where applicable.

Using this information, the Client/User can track the shipment and view the expected delivery date.

1.6. Undelivered Shipments

In the event that a shipment cannot be delivered due to incorrect or incomplete address and/or phone number provided by the Client/User, or due to failure by the Client/User to ensure conditions for receipt of the shipment, the shipment will be returned to the sender’s address – www.lilastylehouse.com.

In such cases, the costs of delivery and return shipment shall be borne by the Client/User, and the following applies:

  • In the case of prepayment via bank transfer and/or credit/debit card, the paid amount shall be refunded within seven (7) business days from the date the shipment is returned, with delivery costs in both directions and bank fees deducted.

  • In the case of payment by cash on delivery, the delivery costs in both directions – dispatch and return – are payable by the Client/User against an invoice issued by www.lilastylehouse.com.

In the event of refusal to pay the amounts due, the merchant reserves the right to take all actions permitted by law to collect the outstanding sums.

  1. Deliveries within the European Union

Consignments of products ordered as deliveries by the Customer/User are listed below as located within Europe are made with a courier company SPEEDY. The delivery times to the destination are also listed below:

Country where the delivery address is located Price for delivery up to 0,5 kg Price for delivery up to 5 kg Price for delivery up to 10 kg Time for delivery
 

Romania, Greece

  

4,90 euro

  

7,90 euro

  

11,50 euro

  

3 business days
 

Germany

  

18,90 euro

  

19,90 euro

  

20,50 euro

  

4 business days
 

Austria, Hungary

 

  

18,90 euro

  

19,90 euro

  

24,50 euro

  

4 business days
 

Poland, Slovakia, Slovenia,

The Netherlands, Czech Republic

 

  

26,90 euro

  

28,50 euro

  

31,50 euro

  

4 business days
 

Belgium, Denmark, Italy, Luxembourg, France, Croatia

  

26,90 euro

  

28,50 euro

  

31,50 euro

  

5 business days
 

Great Britain

  

26,90 euro

  

28,50 euro

  

31,50 euro

  

6 business days
 

Latvia, Lithuania

  

38,50 euro

  

39,90 euro

  

43,90 euro

  

5 business days
 

Estonia, Ireland, Spain, Portugal, Finland, Sweden

  

38,50 euro

  

39,90 euro

  

43,90 euro

  

6 business days

It is not possible to deliver to mailboxes specified as delivery address.

No deliveries are made during the weekend and on public holidays.

After processing, the shipment of the ordered products is sent to a courier company for which the Customer/User receives an email notification containing the date of delivery of the shipment and the number of its bill of lading made to the forwarder/courier used for the delivery. This information can be traced through the web page or the courier’s phone in real time to the movement of the shipment for the respective order and the expected date for its delivery.

In the event of failure to deliver a consignment due to incorrect or incorrectly submitted address and/or phone number of the recipient submitted by the Customer/User, as well as in the absence of conditions by the Client/User for accepting the shipment containing the products of the ORDER, the shipment will be returned to the address of the sender – merchant www.lilastylehouse.com, and he will return to the Client/User the amount paid for the value of the products. In this case, the cost of delivery and of its return shall be at the expense of the Customer/User. They will deduct from the amount of the ORDER paid by the Customer/User for the ORDER and its delivery upon its return together with the bank charges and fees of the merchant www.lilastylehouse.com made to receive the payment from the Customer/User for the ORDER and to return the balance amount back to the payer’s account. The return of this balance is made within 7 (seven) business days, reported by the return of the shipment to the sender’s address www.lilastylehouse.com by the courier service.

In the event of a failure by the Customer/User to pay the delivery costs in both directions of an undelivered consignment due to incorrect or incorrectly submitted data about address and/or telephone number of its recipient, as well as in the absence of conditions for its acceptance by Customer/User and non-acceptance of the above-mentioned deductions www.lilastylehouse.com has the right to take all legal action to collect the respective amounts due.

  1. Deliveries outside the European Union

Consignments of delivery addresses located outside Europe or in countries not included in the supply list in the European Union under item 2 of the DELIVERES are made by a courier company selected by the merchant www.lilastylehouse.com.

Preliminary information on the possibilities regarding optimizations between the price of the service for the delivery of selected products and the delivery times to the respective destination will be received by the Customer/User via email. It is necessary to select and confirm in writing via www.lilastylehouse.com the acceptable delivery terms and then receive an EMAIL confirmation of its ORDER and its total value, including the delivery price that it is required to pay for bank transfer, as well as the necessary data for making the payment to the account at www.lilastylehouse.com.

After receiving the payment, www.lilastylehouse.com will notify the Customer/User by e-mail about his/her ORDER and its execution by specifying the date of dispatch of the shipment and the bill of lading number of the selected delivery of the courier company as well as the expected delivery time and the possibilities for tracking the movement of the shipment in real time through courier web sites.

It is not possible to deliver to mailboxes specified as delivery address.

No deliveries are made during the weekend and on public holidays.

The Customer/User is responsible for the payment of any customs duties, taxes or other charges on the products received from his ORDER. Such due amounts are not included in the advertised price of the products on the website www.lilastylehouse.com and they are made by the Customer/User and are at his expense.

The site www.lilastylehouse.com, in turn, undertakes to issue the necessary documents, including an original invoice, for the unimpeded clearance of the shipment with the ORDER.

In the event of failure to deliver a consignment due to incorrect or incorrectly submitted address and/or phone number of the recipient submitted by the Client/User, as well as in the absence of conditions by the Client/ User for accepting the shipment containing the products of the ORDER, the shipment will be returned to the address of the sender – the merchant www.lilastylehouse.com, and he will return to the Client/User the amount paid for the value of the products. In this case, the cost of delivery and of its return shall be at the expense of the Customer/User. They will deduct from the amount of the ORDER paid by the Customer/User for the ORDER and its delivery upon its return together with the bank charges and fees of the merchant www.lilastylehouse.com made to receive the payment by the Customer/User for the ORDER and to return the amount back to the payer’s account. The return of this balance shall be made within 7 (seven) business days counted from the return delivery of the shipment to the sender’s address www.lilastylehouse.com by the courier service.

In the event of a failure by the Customer/User to pay the delivery costs in both directions of an undelivered consignment due to incorrect or incorrectly submitted data about address and/or telephone number of its recipient, as well as in the absence of conditions for its acceptance by Customer/User and non-acceptance of the above-mentioned deductions www.lilastylehouse.com has the right to take all legal action to collect the respective amounts due.